Real IT Support That Knows Your Business Inside and Out
With a dedicated team of 3 engineers, guaranteed 3-minute response times, and proactive support built around you, we keep your business running smoothly - without the tech headaches.
At Surge Solutions, we don’t just manage IT, we build long-lasting partnerships. With 17+ years of expertise, we believe IT support should feel like an extension of your team - not just another vendor with a ticketing system.
We’re here to understand your business and help it run smoother, faster, and safer every single day. That’s why every client we work with gets a dedicated team of 3 highly qualified engineers who learn your business inside and out.
We handle all the stuff you don’t want to think about: your cybersecurity, cloud setup, backups and day-to-day IT support. With integrity, excellence and collaboration at our core, we make technology simple, secure and stress-free, so you can focus on success.
Lightning-Fast Support
Say goodbye to long wait times! We guarantee to answer 100% of calls in just 3 minutes, ensuring your business stays up and running.
Customer Care
Your success is our priority. With a 98% customer retention rate, we provide personalized support that truly understands your business needs.
Real Data
3-Minute
Response Time
98%
Retention Rate
30-Minute
Resolution
17+ years
Experience
Our Core Values
At Surge Solutions, our values define who we are and how we empower businesses. These principles guide every decision we make, ensuring that our clients receive exceptional IT solutions.
Empathy
We put people first. Understanding your business needs is at the heart of everything we do. We listen, adapt and provide solutions that genuinely support your goals. Because your success is our success.
Excellence
Good enough is never enough. We push boundaries, refine our expertise and deliver top-tier IT services that help businesses stay ahead in a constantly evolving digital world. Our commitment to quality ensures you always get the best.
Collaboration
True innovation happens together. We work side by side with our clients, fostering strong partnerships to create IT solutions that are tailored, efficient and future-proof. Your challenges become ours, and we solve them together.
Trust
Trust is the foundation of every great partnership. We operate with honesty, transparency and accountability, ensuring you can always rely on us to deliver secure, reliable, and results-driven IT solutions.
Reliable IT Solutions for Growing Teams
We’re not just here to fix what’s broken - we’re here to understand your business and help it grow with the right tech in place. We believe great partnerships are built on trust, empathy, and real collaboration.
We show up. We follow through. We make things simple. And because your dedicated team sticks with you, you’re not explaining the same thing to a new tech every week. We’re proud to support:
Supporting small to mid-sized businesses
Based in Illinois, proudly serving local teams
Companies looking for long-term support
Teams that need secure, scalable systems that just work
Powering Businesses with People-First IT
We take care of the behind-the-scenes tech and make sure your systems stay solid and secure - so you can focus on running your business.
- You don’t get tossed around. You get a fixed team of 3 engineers who actually know your setup. - You don’t wait forever. We guarantee a 3-minute response time. - You’re not taking a risk to try us. Your first 3 months are completely free.
When you partner with Surge Solutions, you’re not just “another client.” You’re backed by a team that shows up, solves problems fast, and sticks with you every step of the way.
